Do online images accurately display the product and colours?
The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colours may vary according to size. You may try this product for 30 days. If you decide not to keep it, you are responsible for return shipping charges. Please click here for more information on our product returns policy.
What should I know about product dimensions?
How long will the rug last?
Our rugs are durable but will require maintenance to keep them looking good. You can expect a rug from our Classic Collection to last for at least 5 years, provided it is well-maintained and used in a residential environment (less in high-traffic areas).
Can I use my rug outside?
All rugs from our Indoor Outdoor Collection can be used outdoors. The other collections have not been treated or designed for outside use. Direct sunlight is one of the most damaging factors to natural fibers, so exposure to the elements will dramatically reduce the lifespan of your rug.
How do I clean my rug (and how often)?
To ensure the longevity of your Nova Rugs, please vacuum regularly as shedding of loose fibers will occur with a brand new rug. We do not recommend using rotating or brush head vacuum cleaners on our rugs. Even with regular vacuuming and careful use, you may find dirt and debris will build up in your rug. If you get mud on your rug, it is usually best to allow it to dry and then gently brush it off, followed by a thorough vacuuming.
How do I clean my Indoor Outdoor rug?
Although our Indoor Outdoor rugs have the look and feel of wool, they have exceptional durability and stain resistance, and cleaning is just a quick hose down. Vacuum your rug regularly to prevent a build-up of dirt and pollen, which if left on the rug can encourage mold growth. These rugs are not machine washable. Do not dry clean or use harsh chemicals that could damage or fade your rug.
If the rug is exposed to chlorinated or saltwater, use plenty of fresh water to rinse. Ensure the rug is completely dry before placing beneath furniture. If the rug remains in an uncovered area outdoors and is subject to rain or heavy dew, it should be allowed to dry front and back as dampness can cause some fiber breakdown over time.
If the corner of your rug curls up, lightly spray both sides of the curled area with water, then roll it back on itself in the opposite direction and leave for 10 minutes. Flatten it out and put a heavy weight on it for a few hours. For extended periods of non-use, keep the rug dry and rolled up in a covered, shaded area to protect against unnecessary fading.
Ordering & Payment
Is it safe to submit my credit card information on your site?
It is 100% safe to submit your credit card information on our site. We use PayPal as our payment platform, which is secure and protects your personal information.
Can I place my order over the phone?
What types of payment do you accept?
We accept all major credit cards (Visa, Mastercard and American Express) and PayPal.
Do you charge sales tax?
Sales tax may be applied depending on the destination of your shipment.
When will I be charged for my order?
When you place your order, Nova Rugs will process payment immediately at check-out online.
How will I know my order has been placed?
After you check-out, you will receive an order confirmation immediately via email, which includes a tracking number to monitor your shipment.
Do you have showrooms?
We will be introducing new showrooms across Australia in the near future.
Shipping & Delivery
How will my order be shipped?
All products are packaged to ensure they arrive in perfect condition. All orders are transported by fleet and delivered to your front door or a nearby ground location. We also provide a threshold delivery service, which includes delivery beyond the main entrance of your business or residence.
How long does it take to ship my order?
Once the order is fully processed, shipping can take approximately 1 to 5 business days, depending on the delivery location.
How much do you charge for shipping?
Shipping is free on all orders within Australia.
Can I track my shipment?
Yes. Once you place an order, you will receive a confirmation email that includes a tracking number for your shipment and an estimated delivery date. You will also receive another notification email when your order is dispatched from our warehouse.
How will I be notified once my order is delivered?
When your order arrives, our delivery partners will typically contact you to set up a delivery appointment. Appointment availability may vary depending on the delivery partners in your area. Generally, they will deliver Monday to Friday between 9AM and 5PM, but some partners may be able to accommodate alternative times.
What happens if I miss my delivery appointment?
In the event that you miss your delivery appointment, our delivery partner will contact you to reschedule. Please note that in some cases, delivery partners may charge a re-delivery fee.
We're here to help you
Your questions and feedback are important to us. Get in touch by contacting our support team.
Monday-Friday, from 9:30am to 10:30pm, AEST.
Saturday and Sunday, from 9:30am to 5:30pm, AEST.