Products

  • Do online images accurately display the product and colours?

  • What should I know about product dimensions?

  • How long will the rug last?

  • Can I use my rug outside?

  • How do I clean my rug (and how often)?

  • How do I clean my Indoor Outdoor rug?

Ordering & Payment

  • Is it safe to submit my credit card information on your site?

  • Can I place my order over the phone?

  • What types of payment do you accept?

  • Do you charge sales tax?

  • When will I be charged for my order?

  • How will I know my order has been placed?

  • Do you have showrooms?

Shipping & Delivery

  • How will my order be shipped?

  • How long does it take to ship my order?

  • How much do you charge for shipping?

  • Can I track my shipment?

  • How will I be notified once my order is delivered?

  • What happens if I miss my delivery appointment?

Still can't find what you're looking for?

We're here to help you

Your questions and feedback are important to us. Get in touch by contacting our support team.

Monday-Friday, from 9:30am to 10:30pm, AEST.
Saturday and Sunday, from 9:30am to 5:30pm, AEST.

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Email
info@novarugs.com.au
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