Shipping & Returns
ENJOY FREE SHIPPING
DO YOU SHIP INTERNATIONALLY?
Currently we only ship to addresses in Australia and New Zealand. We cannot ship to PO Boxes or APO Boxes.
WHAT DO YOU CHARGE FOR SHIPPING?
*Shipping is FREE on all orders to any address in mainland Australia and Tasmania.
HOW DO I TRACK MY ORDER?
Most orders are shipped via Allied Express. We will provide you with a tracking number so that you may monitor the location and progress of your order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You will be responsible for the actual shipping costs to facilitate a change of mind/exchange return*, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
*Customer accepts a minimum restocking fee of 10% of the purchase price.
Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If our delivery partner has been unable to deliver your order due to your error or fault after delivery attempt (card left), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us. If you would like to receive the undelivered order, we will charge you the return shipping back to the warehouse due to failed delivery attempt and the cost to ship the product to you.
After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is complete. The sale contract is therefore concluded in New South Wales, Australia.
If delivery of an order will result in unacceptably high freight charges to Nova Rugs, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you.
In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a store credit to your account or a refund to the value of the unavailable product. We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Free shipping promotion can be offered on selected locations.
The following postcodes can be excluded from all shipping promotions:
800 - 886, 2898 - 2899, 4183 - 4184, 4216, 4385 - 4498, 4507, 4680, 4700 - 4746, 4801 - 4807, 4816 - 4830, 4871 - 4876, 4890 - 4895, 5641 - 5734, 6033 - 6044, 6084, 6123 - 6124, 6161, 6173 - 6176, 6207 - 6230, 6232 - 6799, 7012, 7017, 7020, 7022 - 7055, 7109 - 7216, 7252 - 7470
Your use of the Nova Rugs websites (https://novarugs.com.au/), is governed by the terms and conditions (“Terms”) appearing herein below, as updated from time to time. The current version of these Terms is indicated herein-above. These Terms constitute a legally binding agreement between you and Nova Rugs.
When visiting https://novarugs.com.au/, or when you send us emails, you are communicating with us electronically. By using https://novarugs.com.au/, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on this site. You consent that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing.
All content included in or made available through https://novarugs.com.au/, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Nova Rugs. This material is protected by Australia and international copyright laws. All of the content included in or made available through https://novarugs.com.au/ is the exclusive property of Nova Rugs and protected by Australia and international copyright laws.
TRADEMARKSnhttps://novarugs.com.au/", “Nova Rugs”, “https://Novarugs.com.au/” and related icons and logos are registered trademarks or trademarks or service marks of Nova Rugs and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
OTHER INTELLECTUAL PROPERTY
Nova Rugs is the sole owner or lawful licensee of all the rights and interests of the website https://novarugs.com.au/. Nova Rugs has intellectual property rights protected under worldwide patent, copyright and other laws. You agree not to infringe any or all of the title, ownership and intellectual property rights of Nova Rugs. You hereby indemnify Nova Rugs to the extent of any breach of intellectual property rights by or through your use of Nova Rugs. All rights not otherwise claimed under the Terms or by Nova Rugs are hereby reserved.
Nova Rugs has carefully compiled the contents of this website in accordance with their current state of knowledge. Access to and use of this website, as well as web sites related or connected to this by links, are at the user's own risk and responsibility. Damage and warranty claims arising from missing or incorrect data are excluded. Nova Rugs bears no responsibility or liability for damages of any kind, also for indirect or consequential damages resulting from access to or use of this website or websites related or connected to this by links.
Nova Rugs endeavors to be as accurate as possible, however mistakes happen. Nova Rugs does not warrant that product descriptions or other content on Nova Rugs is accurate, complete, reliable, current, or error-free. If a product offered by Nova Rugs is not as described, your sole remedy is to return the product in its unused condition, according to the Returns Policy.
Each product listing includes the estimated dispatch time frame for that product. Typically, items listed on the website will be dispatched from our warehouse within 24 to 72 business hours. In some cases the estimated dispatch time frame will be longer, for example where items are made to order.Delivery timeframes communicated by Nova Rugs are estimates and dependent on many factors beyond its control, including but not limited to production delays, shipping delays, government delays and forces of nature. In no event shall Nova Rugs be liable for deliveries going beyond the estimated timeframe.
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Nova Rugs shall in no event be held responsible for delays and/or non-provision of the Services or Products, or unavailability of the Website for any reason whatsoever including but not limited to events beyond the reasonable such as Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.
REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT
Visitors may post reviews, comments, photos, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Nova Rugs reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Nova Rugs a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Nova Rugs and sub-licensees the right to use the name that you submit in connection with such content, if they choose.
You hereby agree to indemnify and save Nova Rugs, our affiliates, officers and employees harmless from any and all losses, claims, liabilities (including legal costs on a full indemnity basis), which may arise from such use of Nova Rugs or Services (including but not limited to the display of your information on https://novarugs.com.au/ or from your breach of any of the Terms. You hereby further agree to indemnify and save Nova Rugs, our affiliates, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to information about such third parties and/or any of their goods and/ or services. You also agree further that Nova Rugs is not responsible and shall have no liability to you for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. Nova Rugs reserves the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Nova Rugs in asserting any available defences.