This item will be delivered by one of our national carrier partners, e.g. Australia Post, Allied Express, Couriers Please, Fastway, Star Track Express, Toll Express or other carrier as appropriate.
Standard Delivery is a fast and cost effective shipping method that delivers direct to your front door, mailbox, front entrance, foyer, reception or other ground floor parcel receiving location (sorry, our delivery drivers cannot go up stairs or go past the front door).
Standard Delivery will usually occur Monday to Friday (8am to 6pm) but could occur outside of these hours during peak periods. We do our best to keep you informed along the way as to when your delivery will arrive. We send emails and SMS alerts to let you know when your order is in transit and on the day of delivery to you. Unfortunately we’re unable to provide a choice of delivery day or time for these types of deliveries.
Standard Delivery is normally undertaken by one delivery driver. Our drivers are busy people delivering lots of parcels to lots of customers each day. If you’re around to receive your delivery, and the driver does a good job for you, let them know with a kind word, they really appreciate it. If we need to improve, let us know that too by contacting us. We welcome and appreciate every piece of feedback as it helps us improve our service.
If you change your mind, you may return your purchase to us within 30 days of the date you received it, no questions asked. We’ll give you a store credit voucher in an amount equal to the price you paid for the product, less our shipping costs. Please send it back to us in its original packaging. You will pay the cost of return shipping. Contact us to arrange a return. Some products cannot be returned, please review our full Returns Policy.